Let Your Voice Be Heard Developed by the University of Wisconsin Oshkosh and Wisconsin Department of Health Services Learning Points Understand the difference between passive aggressive and assertive communication techniques ID: 567680
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Assertiveness Training: Let Your Voice Be Heard!
Developed by the:University of Wisconsin Oshkosh and Wisconsin Department of Health ServicesSlide2
Learning Points
Understand the difference between passive, aggressive and assertive communication techniquesLearn to use an assertive techniqueUnderstand why assertiveness is important Slide3
AssertivenessAssertiveness is about standing up for yourself, but also about respecting the opinions and needs of others.
When we communicate assertively, we are clear about our opinions and wishes, but we are also open to others’. Slide4
Passive, Aggressive, Assertive
PassivePassive/AggressiveAggressive AssertiveSlide5
Tips for Assertive Communication
Making Assertive StatementsDo’s and Don’tsUsing Assertive Body LanguageTechniques to AvoidSlide6
Activity: One Conversation,
Three Styles
Video Clips or Script Reading
Discussion QuestionsSlide7
Activity: Why is Assertiveness Important?
Reasons for being assertive rather than passive or aggressive?How does assertive communication result in better care for clients or residents?Slide8
Learning Points Review
Understand the difference between passive, aggressive and assertive communication techniquesLearn to use an assertive techniqueUnderstand why assertiveness is important Slide9
d
eveloped by
The Wisconsin Caregiver Project
University of Wisconsin Oshkosh
Center for Career Development (CCDET)
www.uwosh.edu/ccdet/caregiver