PPT-Managing Conflict with Assertiveness

Stephanie Dean LPCMHSP CEAP Assistant Manager WorkLife Connections EAP The Truth about Conflict Conflict is ok natural and inevitable Conflict often makes people uncomfortable and defensive. We begin with assertiveness and consider the difference between assertive aggressive and passive behaviour This links closely to your ability to manage conflict and we shall explore five different ways in which you might handle conflict Assertive ag Skills. © ManagementStudyGuide.com. All rights reserved.. Objective. Explain What is Assertiveness. Define Assertiveness. List the Benefits of Being Assertive. Describe the Liberation Cycle of Assertiveness. Skills. Course Objectives. Explain What is Assertiveness. Define Assertiveness. List the Benefits of Being Assertive. Describe the Liberation Cycle of Assertiveness. Describe the Various Behavior Patterns. Management. Vikrant Joshi. Understanding conflicts….. . A . situation in which someone believes that his or her own . needs. have been . denied……. The energy that builds up when individuals or groups of people pursue . Management of . Conflict. When determining how to manage conflict, we tend to utilize different styles depending on the situation:. Avoidance—Non-confrontational: walking . away from the situation. Let Your Voice Be Heard!. . Developed by the:. University of Wisconsin Oshkosh. and. Wisconsin Department of Health Services. Learning Points. Understand the difference between passive, aggressive and assertive communication techniques. Explain What is Assertiveness. Define Assertiveness. List the Benefits of Being Assertive. Describe the Liberation Cycle of Assertiveness. Describe the Various Behavior Patterns. Compare Passive, Assertive and Aggressive Behavior. Conflict Management. Any situation in which people have incompatible goals, interests, values, or feelings.. Conflict is not always unhealthy. When respect and empathetic listening are utilized, conflict can actually lead to new ideas and improved relationships. 2. What does this picture say to you? . Role Play. Pair up. One person makes a fist. The other person tries to convince them within 2 minutes to open their fist. 3. Conflict Scenario. Convince a child that it’s time to put the toys away and take a bath. Julio . Bacio. . Terracino. Deputy Head . of Public Sector Integrity Division. Public . Governance and Territorial . Development Directorate. Contents. Conflict of interest and OECD Integrity Framework. Julio . Bacio. . Terracino. Deputy Head . of Public Sector Integrity Division. Public . Governance and Territorial . Development Directorate. Contents. Conflict of interest and OECD Integrity Framework. Strategies for Managing Communication & Conflict Agenda Statistics The Communications Model 4 Word Build Activity The Interaction Process Conflict Management Handling Common Conflicts Activity Assertiveness in management Sue Duraikan Objectives Be able to think assertively about yourself and others Recognise values, rights and responsibilities of an assertive manager Discover how to use assertive words, tone and body language . Karl A. Smith. Engineering Education – Purdue University. Technological Leadership Institute/ STEM . Education Center/ Civil . Engineering . - University of Minnesota. ksmith@umn.edu - http. ://www.ce.umn.edu/~smith.