PPT-CUSTOMER RELATIONSHIP MANAGEMENT

b y Berk TUNCALI A short video about CRM https wwwyoutubecomwatchvN35SicxQvsI Customer relationship management refers to the practices strategies and technologies that companies use to manage record and evaluate customer interactions in order to drive sales growth by deepening and enriching relationships with their customers. Introduction. Customer Relationship Management is a process used for developing stronger relationship between the customers by learning the needs and behaviors of them. . The CRM offers more information together about customers, marketing responsiveness, effectiveness, trends and sales. . re-engagement. Strong . service. and delivery. Strong . program . and . process. Emerging . customer experience focus. Keep leveraging information in the context of their business . Superior . service. June 25, 2014. Example: HomeShop18. A view on FIFA World Cup Brazil 2014 Xbox 60 Game on the . Homeshop. 18 TV channel. Price = . Rs. 2750 (TV) against . Rs. . 3099 (online) against original price . Strategic marketing. Customer relationship management. What is customer Relation Management (CRM)?. A company-wide business strategy designed . to optimize . profitability. revenue. customer satisfaction. Finding, Captivating And Keeping Customers. Brent Leary. Partner and Co-Founder. CRM-Essentials.com | BrentLeary.com. David Alexander. Senior Product Manager. Microsoft Office Live Small Business. Overview. Classifying Relationships with Customers. . Type of Relationship--Firm and Customer. Nature of . Service Delivery . . “Membership” No Formal Relationship. Continuous. Learning Objectives. Understand the role of relationship selling in today’s market and how it differs from past stereotypes of selling.. Learn the steps in relationship selling and the purpose of each step.. Experience. United Southeast . Regional Conference. Wednesday. , May . 30, . 2012. Charleston, SC. 2. Purpose. :. Develop long-term Relationship Plan for key segments. Process. :. . Define experience & outcomes . Senior Director of R&D, QAD. QAD Explore 2012. 2. The following is intended to outline QAD’s general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, functional capabilities, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functional capabilities described for QAD’s products remains at the sole discretion of QAD.. Managing . with . an organization with the goal of increasing customer loyalty and retention and an organization's profitability. Chapter 11 pages 147-155. Business Plug-In B9 pages 348-362. . Customer Relationship Management (CRM). Idea. Design. Engineer. Manufacture. TQM. Knowledge. Knowledge. Knowledge. Knowledge. Knowledge: What . can you learn from Steve Jobs. https://www.youtube.com/watch?v=rtT9N9L_4-w. . 6.14m . Knowledge Management Cycle. Customer Relationship Management. By . Langgeng. . Setyono. Business Administration . Introduction. Marketing is a very important part in the business organization. . Marketing. Important. Introduction. Failure Modes in Partner Relationship Management. Companies selling to the channel need to understand some of the core principles of . partner relationship management. . In other articles we have discussed why partner relationship management... ., . M.Phil.. , SET, Ph.D.,. CRM. CUSTOMER RELATIONSHIP MANAGEMENT . CRM . Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers. It involves using technology to organize,...