Dole Fresh Vegetables - PowerPoint Presentation

Slide1

Dole Fresh Vegetables

Phone TrainingMarch, 2012Slide2

Agenda

Phone BasicsPlacing CallsPhone Features and Services

Online Portal Training

Voicemail

Q&ASlide3

Phone BasicsSlide4

Know Your Phone

1 – Message Waiting Light

2 – Phone Screen

3 – Programmable feature buttons

4 –

Softkey

buttons

5 – Transfer button

6 – Conference button

7 – Hold button

8 – Navigation bar and Select button

9 – Headset button

10 – Speakerphone button

11 – Keypad

12 – Mute button

13 – Volume button

14 – Messages button

15 – Applications button

16 – Directory button

17 – HandsetSlide5

Button

Function

Description

Programmable Feature buttons

Phone line

Speed dial line

Do Not Disturb

Soft Key button

Changes based on state of call. Redial, New Call

CfwdAll

, Dial, Select

Navigation bar and Select

Button

Navigation bar allows you to scroll through menus and highlight.

Select (middle of the navigation bar) allows you to select a highlighted item

Understanding Phone FeaturesSlide6

Understanding Phone Features

Button

Function

Description

Applications button

Access call history, user preferences, and phone settings

Contacts button

Access Directories. Personal and corporate Directories

Messages button

Access to VoicemailSlide7

Understanding Phone Features

Button

Function

Description

Transfer button

Transfers a call

Conference button

Creates a conference call

Hold button

Places an active call on holdSlide8

Soft Keys

Soft Keys allow user to access additional phone features. Available keys will vary depending on if you are on an active call or the phone is idle.

Frequently Used Keys

Redial

New Call

CFwdALL

(Call Forward)

End Call

Resume

Join

Save

ExitSlide9

Volume Adjustment

With phone on hook, the

VOLUME

button increases or decreases the ringer volume

With receiver off hook, the

VOLUME

button adjusts audio volume

Press the up or down

VOLUME

button

With the Speaker off hook, the VOLUME button adjusts the speaker audio volume.

The

VOLUME

button adjusts the volume only for the currently active voice receiver unless the adjustment is savedSlide10

Placing or Answering a Call

You can place or answer a call many different ways!

Lift the handset,

OR

Press the

Headset

button, or

Press the

NewCall

soft key, or

You have the option of dialing before or after going off hook

Begin dialing, when finished press the

Dial

softkey

Press the LINE button, orPress the Speaker button, orSlide11

Placing CallsSlide12

Outbound Calling

Phones will have different levels of outbound calling capability.

Local

Long Distance

International

If you are approved to dial internationally, you may also dial from any Dole phone. You will need to enter your authorization code after the beep.Slide13

DFV C

alling

Dial the 6-digit extension of the person you would like to reach

114255

** Your

extension is the a “1” followed by the last 5 digits of your telephone numberSlide14

Examples

Person

DID

(Telephone number)

Extension

Monterey

831.641.4401

114401

Bessemer

704.810.7019

107019

Salinas Transplants

831.754.5311

145311

Springfield

937.525.4365154365Slide15

Local Calling

Dial a 9, followed by the number of the person you would like to reach

9-831-357-4557Slide16

Long Distance Calling

Dial a 9, followed by the national access code, then the number of the person you would like to reach

9-1-831-357-4557Slide17

International Calling

Dial a 9, followed by the international exit code, the country code, then the number of the person you would like to reach

9-011-

61-2-84467411Slide18

Outbound Calling – US Emergency

Both 911 and 9911 will work for calling emergency services.

If you accidentally call 911 a recording will play announcing a call is about to be made to 911

The

recording

will play in English and SpanishSlide19

Features and ServicesSlide20

Hold

Place a call on Hold

Press the

Hold

key on your phone. You can answer other calls while a call is on hold.

Resume a

Call

Choose

the associated line button to activate the call – or –

press

the Resume soft key

Note: Call Waiting will only have the soft key

AnswerSlide21

Mute and Speaker

Mute a Call

Mute a call by pressing the mute button (white microphone icon)

Press the button again to take the call off of mute

Use the

Speakerphone

Press speakerphone icon to activate the speaker (white speaker icon)

Press the speakerphone icon again to end (disconnect) call or the EndCall soft

key

You may switch to handset by picking up the receiver Slide22

Transferring a Call

To transfer a call to another phone:

During a call, press the Transfer key

Dial the number to which you want to transfer the call

For a warm transfer

Wait until the user answers and announce the call

To complete the transfer, press the Transfer key again

For a cold

transfer, press the Transfer key

again or hang up

To transfer directly to voicemail dial * then dial the

5-digit extension

then hang up

On a warm transfer, if the user does not want to receive the call or is not available:

Press the End Call soft key to end the current call

Make sure the original call is highlighted Press the Resume soft keyNow you have the original call back and can make another choicePress once to originatePress again to completeSlide23

Call Waiting

By default, each line can receive up to 2 incoming calls.

The

second call will “beep”,

Third

call will go to

voicemail

Answering the second call automatically places the first call on hold

Up to 4 calls are allowed per

line

Any combination of Inbound and Outbound

If receiving more than 2 simultaneous incoming calls is required, submit a request to the IT Service

DeskSlide24

Do Not Disturb

Use the

Do Not Disturb line key to

toggle

Call will be displayed

Lights will flash

Phone will not

ring

Press it again to turn Do Not Disturb offSlide25

Divert

Divert allows you to send a call directly to your voicemail greeting.

When

a call is ringing in, press the

Divert key to send the call directly to

your voicemail greeting

Divert can be used with Call Waiting

Divert can also be used when on a call as wellSlide26

Ad Hoc Conferencing

To place a conference call:

During a call, press the Conference key. This will put an active call on hold

Place a call to another person

When the call connects, press the Conference key again (can be “warm” or “cold”)

You can repeat above steps to add up to 7 callers

Use “Details” to view or remove participants

Even if the initiator leaves the call, the conference will continue until all participants leaveSlide27

Call Park

Call Park allows you to put a call on HOLD, and retrieve the call from a different phone.

Select the

More

button

Select

Park

A

3-digit number where the call is

parked

will appear on the

phone’s

display

From any phone, enter the 3-digit number to retrieve the call

Range of park digits is #10 - #39Slide28

Forwarding Your Phone

On your phone:

Press the

Fwd All

soft key

Enter the number where calls will be forwarded

(or press ‘

messages’

to send calls to voicemail)

To cancel forwarding, press the

Fwd

OFF

soft key

The phone will display where the phone is forwarded

Phones cannot be forwarded to an international

numberSlide29

Viewing and Dialing Calls

You can view and dial received, placed, and missed calls:

1. Press the

Applications

button

2. Select Call History

3. Select All Lines or the line that you want to view

4. To view more information, press

the Details

softkey

5. To dial the highlighted entry, press the Call

softkey

, press the line key, pickup the handset or press the speaker button

Press the

softkey to return to the call history screenSlide30

Corporate Directory

Find phone numbers for other associates using the online directory

1. Press the

Directory

button

2. Select Directory

3. Enter the name of the user, either by first or last name or enter an extension

4. Press the

Search

soft key

5. Scroll through the users and press the

Dial

soft key to call the numberSlide31

Online PortalSlide32

CCM User Page

Browse to

https://dfv-myphoneinfo.dole.com/ccmuser

from any computer on the Dole network or from a VPN connection

Save this as a favorite in Internet Explorer

Log in with your

UserID

and password

Your

UserID

and password are the same as your network ID and password (how you log into your computer)Slide33

CCM User Page - Device

Click

User Options

 Device

Make sure Name begins with SEP, not NONE

You can adjust settingsSlide34

CCM User Page – Line Settings

Choose Line Settings

You can adjust Call Forwarding propertiesSlide35

CCM User Page – Speed Dials

Choose

Speed Dials

You

can add Speed Dial numbers

Add numbers in the universal +E.164 Format

+18313574557

This will allow speed dials to work from any location

To dial, dial the number of the speed dial, then press the

SpeedDial

softkey

.Slide36

Personal Address Book

Choose

User Options

 Personal Address Book

Click

Add NewSlide37

Personal Address Book

Enter information and click Save

Make sure to enter phone

number in +E.164 formatSlide38

Personal Address Book

To dial from the Personal Address Book:

1. Press the Directory button

2. Choose option 1 for Personal Directory

3. Log in with your

UserID

and PIN

4.

UserID

is the same as your network ID. PIN is specific to the phone system

5. Search through entries and choose an entry to dialSlide39

Change PIN

Your PIN is used only to log into applications on the phone.

This PIN is separate from your network password or your voicemail password

Choose

User Options

 User Settings

Enter your current PIN

Enter your New PIN

Click

SaveSlide40

VoicemailSlide41

Checking Your Voicemail

To set up or access voice mail:

Look at the visual message indicator lamp on your handset

Look for a message waiting icon

Listen for a stutter tone. Stutter tone is line-specific and you will only hear it when using the line that has a waiting message

Press

MESSAGE

button and follow the voice instructions.

OR You can access your voicemail offsite by dialing your number

and press * to sign in.

ID is your extension numberSlide42

Voicemail

Before you can listen to voicemails, you must first configure your mailbox:

Press

messages

button from your IP phone

Default password is

147369

Follow the prompts to record a recorded name and personal greetings

Change your password

Press # to completeSlide43

Passwords

Must be at least 5 characters

Cannot be sequential numbers

Cannot be repetitive digits

Cannot be the extension number

Expire after 90 days - you must choose a new password every 90 days

Cannot use the old password as new password

Locks after 5 failed attempts. It will reset after 90 minutes, and you are allowed to try again. If you cannot wait 90 minutes, call the IT Service Desk to reset the password.Slide44

Question and AnswerSlide45

Frequently Asked Questions

Why is my name spelled wrong?

How do I get help?

Do I have to record my name?

Will my headset work with the new phone?Slide46

Open ForumSlide47