PPT-HW 12

Author : pamella-moone | Published Date : 2017-08-18

Key 1651 Banks frequently compete by adding special services that distinguish them from rivals These services can be expensive to provide The bank hopes to retain

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HW 12: Transcript

Key 1651 Banks frequently compete by adding special services that distinguish them from rivals These services can be expensive to provide The bank hopes to retain customers who keep high balances in accounts that do not pay large interest rates Typical customers at this bank keep an average balance of 3500 in savings accounts that pay 2 interest annually The bank loans this money to other customers at an average rate of 6 earning 4 profit on the balance A sample of 65 customers was offered a special personalized account After 3 months the average balance in savings for these customers was 5000 s3000 If the service costs the bank 50 per customer per year is this going to be profitable to roll out on a larger scale.

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