PPT-Connecting Customer Relationship

Management Systems to Social Networks 7th International Conference on Knowledge Management Services and Cloud Computing KMO 2012 July 12 2012 Hanno Zwikstra 265948jzstudenteurnl Frederik Hogenboom. Introduction. Customer Relationship Management is a process used for developing stronger relationship between the customers by learning the needs and behaviors of them. . The CRM offers more information together about customers, marketing responsiveness, effectiveness, trends and sales. . Unit 3. Streamlining Business Operations. Copyright © . 2015 . McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.. Module Five: Session One . M5S1. 1. . Overall Training objective:. To review the relationship between Financing Institutions and the road contractors. M5S1. 2. Training outcome. By the end of the session trainees should: . (. CRM. ). Yoga . Mahesa. & . Hendrik. . Gunawan. 3 Important things in organization. Product / service. SCM. Operational. ERP. Customer. CRM. Customer relationship management. (. CRM. ). a model for managing a company’s interactions with current and future customer. re-engagement. Strong . service. and delivery. Strong . program . and . process. Emerging . customer experience focus. Keep leveraging information in the context of their business . Superior . service. Strategic marketing. Customer relationship management. What is customer Relation Management (CRM)?. A company-wide business strategy designed . to optimize . profitability. revenue. customer satisfaction. Classifying Relationships with Customers. . Type of Relationship--Firm and Customer. Nature of . Service Delivery . . “Membership” No Formal Relationship. Continuous. McGraw-Hill/Irwin. Building Customer Relationships. Relationship Marketing. Relationship Value of Customers. Customer Profitability Segments. Relationship Development Strategies. Relationship Challenges. 100 1# Schiff, Adam L., $e author.. 245 10 . Relationship . designators . in . RDA : $b connecting . the . dots / $c Adam L.. . Schiff, Principal Cataloger, University of Washington Libraries.. 100 1# Schiff, Adam L., $e author.. 245 10 . Relationship . designators . in . RDA : $b connecting . the . dots / $c Adam L.. . Schiff, Principal Cataloger, University of Washington Libraries.. Relationship Management (CRM). 1. Objectives. Contrast transaction-based marketing with relationship-based . marketing.. Identify and explain the four basic elements of relationship marketing, as well as the importance of internal . . b. y: . Berk TUNCALI. A short video about CRM…... https://. www.youtube.com/watch?v=N35SicxQvsI. Customer relationship . management refers . to the practices, strategies and technologies that companies use to manage, record and evaluate customer interactions in order to drive sales growth by deepening and enriching relationships with their customers. Customer Relationship Management. By . Langgeng. . Setyono. Business Administration . Introduction. Marketing is a very important part in the business organization. . Marketing. Important. Introduction. ., . M.Phil.. , SET, Ph.D.,. CRM. CUSTOMER RELATIONSHIP MANAGEMENT . CRM . Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers. It involves using technology to organize,...