Dealing with Difficult Behaviour Cathy Shimmin,

myesha-ticknor
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Dealing with Difficult Behaviour Cathy Shimmin, Senior Training Manager Introductions Name Organisation Role What youd like to change Challenges and Issues Who are your difficult people? Working Together Confidentiality Theres no such

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01
Dealing with Difficult Behaviour Cathy Shimmin, Senior Training Manager<br>
02
Introductions Name
Organisation
Role What you’d like to change Challenges and Issues Who are your difficult people?<br>
03
Working Together Confidentiality
There’s no such thing as a silly question
Experiment and take risks
Respect – space and values
Participation – involvement/contribution
Bit of fun!<br>