PPT-Communication and assertiveness skills for IT Staff

Tony Brett Head of IT Support Staff Services IT Services University of Oxford Oxbridge Colleges IT Management Conference 21 March 2014 Agenda for today Good written communication The need to avoid jargon and acronyms. What is Assertiveness Assertiveness is the ability to honestly express your opinions feelings attitudes and rights without undue anxiety in a way that doesnt infringe on the rights of others x Its not aggressiveness its a middle ground between bein Skills. © ManagementStudyGuide.com. All rights reserved.. Objective. Explain What is Assertiveness. Define Assertiveness. List the Benefits of Being Assertive. Describe the Liberation Cycle of Assertiveness. Stephanie Dean, LPC-MHSP, CEAP. Assistant Manager. Work/Life Connections EAP. The Truth about Conflict. Conflict is “ok” - natural and inevitable.. Conflict often makes people uncomfortable and defensive.. Chapter 4.3.7. Overview. In this presentation we will define assertiveness and discuss the skills needed for healthy, assertive communication.. Participants should review the information in Assertiveness I: The Drama Triangle.. October 2014. When. What. 1900-1905. Welcomes, intro and objectives. 1905-1915. Collaborate. History of the role, SSCC structure and staff . relations. Assertiveness . tips. 1915-1925. Advocate. Student learning. Advanced Communications. Adapted by Jennifer Gaddis . from www.ucc.ie/careers. Overview. Importance of Communication. Communication Model. Barriers. Hints. Skills. Summary. Skills you will need in college and careers. What Does “Communication Skills” Actually Mean?. Non-verbal communication skills (NVCS) refers to the ability to convey a message . without words. through facial expressions, body language, eye contact, etc.. Let Your Voice Be Heard!. . Developed by the:. University of Wisconsin Oshkosh. and. Wisconsin Department of Health Services. Learning Points. Understand the difference between passive, aggressive and assertive communication techniques. Effective Communication. within Colleagues, and Teachers . to Partner Relationships. Roseanne Pickering – PIPI 6921. Arnold (2005) ‘The need for effective communication is universal...effective communication skills are crucial to your success’. Explain What is Assertiveness. Define Assertiveness. List the Benefits of Being Assertive. Describe the Liberation Cycle of Assertiveness. Describe the Various Behavior Patterns. Compare Passive, Assertive and Aggressive Behavior. Nicola King Speech and Language Therapist. Nicola Crowe Education Development Officer 0-8. Margaret MacDuff Quality Improvement Officer . Closing the Communication Gap. Background . Closing the attainment gap between the most and least disadvantaged children is a key priority within National Improvement Framework for Scottish Education.. Assistant Professor of English. M. N. . College, . Shahabad (M). . How is my communication today laying the foundation for my relationships tomorrow. . . Alaric . Flutchinson. 2. During a conversation, it is better to have an understanding without words, than words without understanding. . Assertiveness in management Sue Duraikan Objectives Be able to think assertively about yourself and others Recognise values, rights and responsibilities of an assertive manager Discover how to use assertive words, tone and body language Overview of this session:. Explore the roles available in the NHS. Explore your transferable skills. Understand how to complete an NHS application and interview. Learn how to complete the job search and increase employability.