PPT-Communication and assertiveness skills for IT Staff

Tony Brett Head of IT Support Staff Services IT Services University of Oxford Oxbridge Colleges IT Management Conference 21 March 2014 Agenda for today Good written communication The need to avoid jargon and acronyms. What is Assertiveness Assertiveness is the ability to honestly express your opinions feelings attitudes and rights without undue anxiety in a way that doesnt infringe on the rights of others x Its not aggressiveness its a middle ground between bein Skills. Objective. Explain What is Assertiveness. Define Assertiveness. List the Benefits of Being Assertive. Describe the Liberation Cycle of Assertiveness. Describe the Various Behavior Patterns. Compare Passive, Assertive and Aggressive Behavior. Stephanie Dean, LPC-MHSP, CEAP. Assistant Manager. Work/Life Connections EAP. The Truth about Conflict. Conflict is “ok” - natural and inevitable.. Conflict often makes people uncomfortable and defensive.. Skills. Course Objectives. Explain What is Assertiveness. Define Assertiveness. List the Benefits of Being Assertive. Describe the Liberation Cycle of Assertiveness. Describe the Various Behavior Patterns. Bungalow Island Resort. EFFECTIVE COMMUNICATION SKILLS. Objectives:. Define . and understand communication and the communication process List and overcome the . filters/barriers . in a communication . October 2014. When. What. 1900-1905. Welcomes, intro and objectives. 1905-1915. Collaborate. History of the role, SSCC structure and staff . relations. Assertiveness . tips. 1915-1925. Advocate. Student learning. Kristine Grams. kgrams@iaf-sabis.net. Andrea Hart. aaldrich@iaf-sabis.net. . What is Conscious Discipline?. A comprehensive social and emotional intelligence classroom management program that empowers BOTH teachers and students. Let Your Voice Be Heard!. . Developed by the:. University of Wisconsin Oshkosh. and. Wisconsin Department of Health Services. Learning Points. Understand the difference between passive, aggressive and assertive communication techniques. (The . Advanced) . For Medical Reps , Supervisors , District Sales Managers, Sale Manager and any one Who is Interested in learning advanced pharmaceutical Soft Skills . Sales Skills . Training. Pharmaceutical Selling Skills . Dealing with complaints. For goodness sake!. It was only a very short hair.. 2012 winter. (3). Is this a question . about cheesecake? . or . about customer complaints?. At a buffet. Apologise. Offer a free drink . Explain What is Assertiveness. Define Assertiveness. List the Benefits of Being Assertive. Describe the Liberation Cycle of Assertiveness. Describe the Various Behavior Patterns. Compare Passive, Assertive and Aggressive Behavior. What we communicate:. Can get lost in translation despite our best efforts. We say one thing, the other person hears something else. Can often lead to misunderstanding, frustration and conflict.. It sounds so simple: say what you mean.. Erik Langenau, . DO. ; Luciana Goldstein, MLIS, . MSEd. ; Dot Horber, PhD. Continuous . Professional Development & Innovations. Disclosures . None to report. Web-based communication module. Competency-based assessment for physicians. 1 COMMUNICATION 2 Communication Learning Objectives . We will: Relate the experience of the Communication Traps game to basic principles of communication. Understand how listening can be an important part of communication.