PPT-Building Great Customer Service

2014 Michigan Works conference Purpose of this Presentation Review the basic tenets of providing good customer service Discuss the two types of customers Examine the traits of healthy helping . Customer Loyalty. Building Customer Loyalty. Julie Riecken – Training Support Manager. Rick Paulsen – Client Relations Manager. What is Customer Loyalty?. Attracting . the right . customer. Encouraging customers to buy. NYCT Providers . MTM’s Mission. Mission:. MTM is a medical and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.. Why are we here today?. To become fluent in Wow! . Define what Wow! @ Tradies looks like . To provide you with the tools to consistently deliver the Wow!. Language/phrases, handling customer complaints. @JayneCartwright. Museum retail. customer service. Stats:. 25% of UK customers . don’t think . they . receive good . customer service. Museum retail. customer service. 82% respond to poor service by telling friends and family never to use that business. Dharani. . Dhar. . Narra. Riddi. . Jadhav. Anishreddy. . Nomula. Sreeshanth. . Pillai. Contents. Introduction. Process. Value Stream Map (Current State). Issues with the process. Proposed Lean Methodology. Blackstone Valley Tourism Business Network. May 5, 2015. Michael Sabitoni, CHE. What is Quality Customer Service?. Definition: Quality customer service is consistently surpassing customer expectations in selected areas.. Mahmoud Elhefnawi. April 2013. Contents. 2- . Services process . Model. 3- Process . development. 6- . Services KPI- Small control . loop. 1- Quality Assurance organization chart. 7- . Audits . Procedure - large . Advise . | . Design . | . Integrate . |. Deliver. 8th May 2013 . Introductions. Nigel Bates. Andy Bowie. Serco Global Services. Development Director. Serco Global Services. Head of E-Services. Who are Serco – SGS Public Sector. Who’s Jim?. Customer Experience Consultant, Blogger and Speaker. Heart of the Customer Blog . Keynote speaker, consultant and trainer on customer experience. Ran customer experience programs at Best Buy and UnitedHealth Group. NYCT Providers . MTM’s Mission. Mission:. MTM is a medical and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.. .. Marketing. Distinguish between Process or Function. Customer Service. Customer Service Process. Flow. Provides the overall structure providing a consistent set of processes to record and track user contact. . Contact us by calling on Yahoo Customer Service Phone Number @ +1-844-448-8001 to resolve technical issues of Yahoo account. Our team provides support for login issues, password lost, account blocked, compromised, unable to send and receive emails issues, etc. We are 3rd party support team located in USA. To know more details browse our website: https://yahoo-customerservice.org/ Building a strong customer base is viable for any and every business today. Today, every business runs after attracting new customers and don't pay much heed on existing ones. However, with a good customer base, you can get new customers as well as maintain good terms with your existing ones. Go through the ppt to learn more about what is customer base and how to retain and enlarge the customer base. BBR Building Inspections is ready to help with brilliant staff and latest equipment. If there are any queries the clients can call BBR Building Inspectors and discuss the issues or concerns.