PPT-1.00 Understand communication skills and customer relations

NC CTE 101 Apply verbal skills to obtain and convey information Employ communication styles appropriate to target audience Types of communication styles Controllers Takecharge and want control of themselves others and situations Taskoriented drivers and are only focused on the end goal . Highly focused with a comprehensive knowledge of how to maintain a professional helpful and courteous relationship with allocated customers aving an enthusiastic and positive attitude and wo rking hard to ensure that customers receive an excellent Web email chat and social media are now very important channels for customers Still many customers prefer to contact companies with a phone call URP57347D57347FRPSDQ57527V57347SHUVSHFWLYH5735957347WKH57347SKRQH57347LV57347QRW57347DOZDV WKH57347PRVW5 Bungalow Island Resort. EFFECTIVE COMMUNICATION SKILLS. Objectives:. Define . and understand communication and the communication process List and overcome the . filters/barriers . in a communication . The author has entitled the meeting organizers to pass it on in a printed (. pdf. ) version only, assuming that the requestor(s) will use its content only with good intentions and not take individual elements out of context or present single elements or the whole in a sense that is contrary to the one it was originally in. . Under . Digitalization. James E. Grunig, Professor Emeritus. Department of Communication. University of Maryland. College Park, Maryland, USA. As of June 30, 2009, there were 1,668,870,408 internet users in the world—24.7% of the population. . IN CONVERSATIONS:. WHAT DOES IT MEAN?. Judith Grunwald, Ph.D., CCC/SLP. March 23, 2017. Brain Injury Association Conference. . Two purposes for nonverbal . communication:. To send a message to someone(s);. . Journal Prompt #1. . How do you communicate?. Do you like to talk? . Are you a good listener?. What makes you a good listener?. Why do . healthcare professionals . have to have good communication skills?. COM106—001 . Fall . 2013. September, 9, 2013. 1. Introduction. A little about me.  . Materials. The Practice of Public Relations (11. th. ed.)by Fraser P. . Seitel. . Logistics. 3 hour lecture. 15 minute break . What we communicate:. Can get lost in translation despite our best efforts. We say one thing, the other person hears something else. Can often lead to misunderstanding, frustration and conflict.. It sounds so simple: say what you mean.. Learning Aim A: Examine principles, values and skills which underpin meeting the care and support needs of individuals.. A.P1: Explain the importance of promoting equality and diversity for individuals with different needs. 1 COMMUNICATION 2 Communication Learning Objectives . We will: Relate the experience of the Communication Traps game to basic principles of communication. Understand how listening can be an important part of communication. TOPICS. NA and Public Relations. Public Relations Principles. Effective Services. Planning Presentations to the Public. “It is through the unity of members in their service efforts, and a cooperative attitude toward the public that helps the NA message of recovery to grow.”. Non-verbal Communication. Only 7% of meaning is in the words spoken. . 38% of meaning is paralinguistic (the way that the words are said). . 55% is in facial expression. . (source: Albert . Mehrabian. Caroline Viney – Specialist SLT. Outcomes of learning. To develop a better understanding of how communication develops at different stages and ages. To understand the building blocks of communication.