PPT-Creating a Service Culture

Charlie Ingram In your organization its about what you are A Service culture isnt about what you do 143 ft 288 ft Clients vs CustomersWhen we see those we serve as clients as opposed to customers we tend to see our obligation to them begin with the sale instead of end there It is the maintenance of clear communication that creates long term relationships that sustain us as a service organization. Nancy Fox. Punitive Culture. The institutional model created a name, shame, blame culture. Accountability for errors lies with the employee. Perfect performance is expected. When not achieved, disciplinary action results. Getting Used to . American Culture. Education System. Weather. Time. Dress. Greetings. Informality. Individuality. Personal Space. Medical . Care/Insurance. Dating. Smoking. Pets. Telephone. Helping. BOUND FOR ALL POINTS OF THE COMPASS!. CULTURE CLUB!. BOUND FOR ALL POINTS OF THE COMPASS!. CREATING CULTURALLY COMPETENT KIDS. Tolerance: . noun. 1. . a fair, objective, and permissive attitude toward those whose opinions, practices, race, . Accountability. A personal commitment to achieving the organization’s results.. See It. Own It. Solve It. Do It.. People who are habitually . Above the Line . accept they are . part of the solution.. Native American. Western. Emphasis on the circle . View life as a continuance, or series of repeating cycles. Example: seasons, circle of life (birth, death, rebirth). Death is not an ending, continuance of the cycle. Gale Stafford. University of Illinois. The problem with change. “We fear change.”. Garth . Algar. Wayne’s World (1992). Overwhelmed by uncertainty. Talk of big changes introduces uncertainty. Uncertainty triggers fight-flight-freeze response. Julie Bruno, ASCCC President. John . Stanskas. , ASCCC Vice President. Strengthening Student Success RP Conference. October 2016. Overview. What is innovation. ?. culture?. Why is change so hard?. How to cultivate a culture of engagement and creativity. Who We Are. Vigilant counsels companies with employment & . safety issues . across the Northwest and California . Manish Gooneratne. Safety Professional. A Common Theme. Largest contributing factor towards success. GEAR UP TN KICK-OFF: YEAR 2. August 27, 2013. Where most of us live and work…. So what does changing THAT look like?. The Harvard Change Model suggests the likelihood of change increases . exponentially as any of these factors gets stronger.. Presented to NCMA Boston March Workshop. 7 March 2018. Russ Blaine. Hello!. Positive Leadership. Resilience. Leading Change. Tying it Together!. Culture. Culture: . What is it? What if it isn’t… . Chapter Objectives. Compare and contrast the concept of service seamlessness to departmentalization and functionalism.. Describe how a service firm’s internal logics affects its service culture.. Understand the fundamental differences between the industrial management approach and the market-focused management approach.. Walking in the Footsteps of Giants. Sociologists, advocates for various causes, religious, national and international leaders, all have pondered the question of how to change attitudes and behavior of groups of people to bring about a desired outcome.. The facilitator…not the dictator. Rob Seitelman. (415) 310-8563. Rob.Seitelman@review.com. 10 Years in Public School Leadership. 15 Years in Test prep/College Readiness. 20 Years in Arts/Arts Education. How can coaching strategies help us to solve student problems?. Creating a Coaching Culture. 1. Outline and objectives of session. To share our current experiences of student support in this and other schools..