PPT-Creating a Service Culture

Charlie Ingram In your organization its about what you are A Service culture isnt about what you do 143 ft 288 ft Clients vs CustomersWhen we see those we serve as clients as opposed to customers we tend to see our obligation to them begin with the sale instead of end there It is the maintenance of clear communication that creates long term relationships that sustain us as a service organization. Nancy Fox. Punitive Culture. The institutional model created a name, shame, blame culture. Accountability for errors lies with the employee. Perfect performance is expected. When not achieved, disciplinary action results. Walking in the Footsteps of Giants. Sociologists, advocates for various causes, religious, national and international leaders, all have pondered the question of how to change attitudes and behavior of groups of people to bring about a desired outcome.. BOUND FOR ALL POINTS OF THE COMPASS!. CULTURE CLUB!. BOUND FOR ALL POINTS OF THE COMPASS!. CREATING CULTURALLY COMPETENT KIDS. Tolerance: . noun. 1. . a fair, objective, and permissive attitude toward those whose opinions, practices, race, . How Does One Create a “Safety Culture” in the Laboratory? . Start by Making Safe Science as Important as Good Science.. Creating a Safety Culture. Safety is No Accident. . You have to MAKE it happen. Topic: . Tuesday, October 7. th. 7:00-8:30pm. Creating a Life Giving Culture…. So how is this done?. Short answer… . Do everything within your power to see that your child lives out the Gospel.. What’s the best way to do that?. Who We Are. Vigilant counsels companies with employment & . safety issues . across the Northwest and California . Manish Gooneratne. Safety Professional. A Common Theme. Largest contributing factor towards success. Creating A Quality Culture. Creating a quality culture within your business is not as difficult as it may seem but it can require a shift in thinking. . Quality can no longer be defined by international standards or statistical measures of defects alone. . Setting the Foundation for Successful Employee and Stakeholder Interactions. Presented . to the MLGMA Summer Workshop. Lee . Ann . Rouse . Omni Tech International, Ltd.. lrouse@omnitechintl.com. 989.631.3377 x228. Presented to NCMA Boston March Workshop. 7 March 2018. Russ Blaine. Hello!. Positive Leadership. Resilience. Leading Change. Tying it Together!. Culture. Culture: . What is it? What if it isn’t… . Chapter Objectives. Compare and contrast the concept of service seamlessness to departmentalization and functionalism.. Describe how a service firm’s internal logics affects its service culture.. Understand the fundamental differences between the industrial management approach and the market-focused management approach.. Walking in the Footsteps of Giants. Sociologists, advocates for various causes, religious, national and international leaders, all have pondered the question of how to change attitudes and behavior of groups of people to bring about a desired outcome.. Gregg Descheemaeker. Photo Source: www.timetoknow.com. 2. What does transformation look like?. Photo Source: www.timetoknow.com. 3. …still the same?. 4. Maybe this is what it looks like?. Who are your “customers”?. Student Experience Redesign (SER). Advisory Board Meeting. Working Group: . Culture of Service. Deliverable. : . Service Culture Training. Team Members. Marc Fournier . Khaseem Davis. Patricia Coray . How can coaching strategies help us to solve student problems?. Creating a Coaching Culture. 1. Outline and objectives of session. To share our current experiences of student support in this and other schools..