PPT-We Strive to Always Exceed Customer Expectations and Provide Service Excellence.

We Believe Our People are the Companys Greatest Asset and Primary Source of Strength We Expect Honesty Integrity Accountability Commitment and Ethical Values We Treat Each Other with Respect and Dignity to Maintain a Positive Work Environment. NYCT Providers . MTM’s Mission. Mission:. MTM is a medical and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.. McGraw-Hill/Irwin. Part 3. UNDERSTANDING CUSTOMER REQUIREMENTS. 5-. 2. Company Perceptions of Customer Expectations. Expected Service. CUSTOMER. COMPANY. Provider Gap 1. Gap 1:. The Listening Gap. 5-. Case: . Technology . spotlight . TEAM. APPLE. members: . Apple. 、. Sarah. 、. Justin. 、. Howard. Belle. Introduction . How . do technology close the . Gaps. Customer Gap. Provider Gap. Gap . 1 – The Listening . :. Identify and explain the guest service principles.. List and explain steps involved in providing guest service.. Explain and apply the concepts of service.. Identify types of service.. Illustrate the qualities of service such as perishable, tangible, and nontangible.. Blackstone Valley Tourism Business Network. May 5, 2015. Michael Sabitoni, CHE. What is Quality Customer Service?. Definition: Quality customer service is consistently surpassing customer expectations in selected areas.. Tricia Johnson, Institutional Advancement . Southeastern Illinois College. Objectives. 1. What does customer service mean to . you?. 2. How are . you . defining customer service at . your institution/department?. EXCEEDING EXPECTATIONS. Your break from average. I realize disappointment is simply the gap between expectations and reality. I consistently strive to exceed expectations. I realize the only person that can raise my standard of expectations is…………………. I. ntroduce . D. uration. E. xplanation. T. hank You. AIDET. Committed to Excellence...Be the Difference. Twilight Zone. A world without AIDET?. AIDET. Strive for Five!. ACKNOWLEDGE . -- Greet everyone . 1. Dissatisfied customers tell an average of 10-20 people about their bad experience. Once it’s posted on social media, that number explodes!. Up to 90% of dissatisfied customers will not return and never tell the truth about why.. Strategic Vision. Engage & Learn. The Voice of YOU. INSPIRE Customer Service Agenda. Leadership Vision and Workshops Objective. CS Survey Results. Coaching and Modeling INSPIRE. Share INSPIRE Model Examples. NYCT Providers . MTM’s Mission. Mission:. MTM is a medical and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.. McGraw-Hill/Irwin. Customer Expectations of Service. Service Expectations. Factors that Influence Customer Expectations of Service. Issues Involving Customers’ Service Expectations. Chapter. 3. 3-. Service Excellence AIDET T hank you for participating in this Service Excellence (AIDET) training. Our goal is to take the patient satisfaction and emotional care of patients to another level.   After reading this chapter, you should be able to : Identify and explain the guest service principles. List and explain steps involved in providing guest service. Explain and apply the concepts of service.