WORKPLACE VIOLENCE Coworker - PowerPoint Presentation

Slide1

WORKPLACE VIOLENCE

Coworker

ConfrontationsSlide2

DISCLAIMER

This

training material presents very important, pertinent information. It should not be assumed, however, that this program satisfies every legal requirement of every state. Some states require the training be developed and delivered by an individual with specific training and experience.

This training is AWARENESS LEVEL and does not authorize any person to perform work or validate their level of competency; it must be supplemented with operation and process-specific assessments and training, as well as management oversight, to assure that all training is understood and followed.

Your organization must do an evaluation of all exposures and applicable codes and regulations. In addition, establish proper controls, training, and protective measures to effectively control exposures and assure compliance.

This program is neither a determination that the conditions and practices of your organization are safe, nor a warranty that reliance upon this program will prevent accidents and losses or satisfy local, state, or federal regulations.

How to Use this Presentation

This presentation contains base material for use in an instructor-led training setting. You may modify this presentation to satisfy the specific training needs of your organization. On some slides, the display text is supplemented with additional material in the slide notes.This content is licensed for modification and use in a classroom setting. You may not redistribute this material in any form.

IntroductionSlide3

Introduction

Workplace

violence is not always due to external threats, such as hostile clients or

intruders.

Factors

such as stress, personal history, or even simple differences in opinion or personality type can cause coworkers to exhibit violent or potentially violent behavior towards each other.In order to protect yourself and others, be aware of the warning signs of violent behavior and know how to respond if an incident occurs. IntroductionSlide4

Introduction

Course Overview

Definitions

Warning Signs of ViolenceEmployee ResponsibilitiesEmployer ResponsibilitiesDISCLAIMERThis training material presents very important, pertinent information. It should not be assumed, however, that this program satisfies every legal requirement of every state. Some states require the training be developed and delivered by an individual with specific training and experience.

This training is AWARENESS LEVEL and does not authorize any person to perform work or validate their level of competency; it must be supplemented with operation and process-specific assessments and training, as well as management oversight, to assure that all training is understood and followed. Your organization must do an evaluation of all exposures and applicable codes and regulations. In addition, establish proper controls, training, and protective measures to effectively control exposures and assure compliance. This program is neither a determination that the conditions and practices of your organization are safe, nor a warranty that reliance upon this program will prevent accidents and losses or satisfy local, state, or federal regulations. Slide5

Definitions

What you need to know

:

The definition of workplace violence

Common forms of workplace violence

Physical abuseVerbal abuseSexual abuseEmotional abuse1Slide6

1

Definitions - VideoSlide7

Warning Signs of Violence

What you need to know

:

Warning signs and behaviors typical of a potential workplace violence offender

2Slide8

Recognizing Warning Signs

Remember

, while it is important to recognize warning signs and behaviors that may lead to violence and to report them, at the same time try to avoid jumping to conclusions without sufficient evidence.

Report signs of potentially violent behavior to a manager or your Human Resources department. These signs may indicate issues that can be treated or managed with medication or therapy.

2

Warning Signs of ViolenceSlide9

2

Warning Signs of Violence

Common Traits

Increased

use of drugs or alcoholDecreased attention to personal appearance or hygiene habitsResistance to policy or procedural changesIncreased severe mood swingsUnprovoked outbursts of anger or rageParanoid behaviorTalk of previous violent incidents and empathy towards individuals committing themSlide10

2

Warning Signs of Violence

Please note:

This

list only presents common signs of violent behavior: it is neither comprehensive nor to be used as a diagnostic tool.Common TraitsIncreased unprompted talk of firearms, other weapons, or violent crimesIncreased talk of personal, financial, or domestic issues in the workplaceIncreased absences with vague or no explanationFeelings of depression or withdrawalRepeated disregard for organizational policyUnstable or over-emotional reactionsTalk of suicide or preparing for deathSlide11

Employee Responsibilities

What you need to know:

The employee’s role in preventing and reporting incidents of workplace violence

3Slide12

3

Employee Responsibilities

Zero Tolerance

Work

together with management to foster a culture of zero tolerance for violence in the workplace.Everyone is responsible for taking appropriate action when made aware of violent incidents. Slide13

Reporting

Report

signs of potentially violent behavior to a manager or your Human Resources department. Violent incidents must be reported as promptly as possible, even if nobody is injured.

Do

not be afraid to make reports. Punishment or retaliation against incident reporters is prohibited.

3 Employee ResponsibilitiesSlide14

Participation

Complete training on your organization’s written Workplace Violence Prevention Program. Give feedback and

make suggestions to help organizations know whether the Workplace Violence Prevention Program is working effectively.Cooperate

with incident

investigations.

3 Employee ResponsibilitiesSlide15

Employer Responsibilities

What you need to

know:

The

employer’s

role in preventing and reporting incidents of workplace violence The components of a written workplace prevention planThe employer’s responsibility to administer the program 4Slide16

4

Employer Responsibilities

Incident Response

After being made aware of an incident, the organization is required to:

Take steps to protect victims of violence from further danger.Implement appropriate corrective actions that are sufficient to prevent abuse from occurring again.Conduct a full investigation of the incident in an effort to determine measures that will prevent similar incidents from occurring again. Provide victims or witnesses of abuse with appropriate medical assistance, psychological counseling, and other forms of trauma care as necessary.Follow OSHA and State reporting requirements for injuries, illnesses, and fatalities resulting from violent incidents.Slide17

Program Components

The Workplace Violence Prevention

Program should

include information on the following

:

How to properly report incidents and who to contactHow to respond to emergenciesWhen and how to contact law enforcement or additional emergency agenciesMethods of diffusing potentially violent situations4 Employer ResponsibilitiesSlide18

Program Components

The Workplace Violence Prevention Program will also include controls to minimize risk. For example:

In order to assure that hazards are minimized and any incidents may be responded to in a timely manner, employers must create

and

maintain

working relationships with:Landlords and facility managers.Lessees.Security, law enforcement, and emergency agencies.Employers must assure that on-site security personnel, if applicable, demonstrate competence in handling violent or potentially violent situations, including methods of diffusing situations or physically intervening if necessary.4 Employer ResponsibilitiesSlide19

Program Analysis

Employers will regularly evaluate the program and seek input by:

Establishing baseline rates of violent incidents for comparison to later observed

trends.

Arranging for local law enforcement to review the program and applicable worksites and recommend any

improvements.Obtaining input from employees, safety committees, or clients on how the program could be improved and whether improvements are working.4 Employer ResponsibilitiesSlide20

Program Analysis

After the analysis, employers will:

Make any necessary changes or modifications to the Violence Prevention Program.Evaluate and

implement

new violence prevention

strategies.Monitor implementation of changes to assure their effectiveness.4 Employer ResponsibilitiesSlide21

Recordkeeping

Employers

will keep the following records:Reports of physical, verbal, emotional, or sexual abuse

Medical reports for injuries resulting from violent incidents

Incident analyses, investigations, and corrective actions taken

OSHA injury and illness logsMinutes from training and safety committee meetingsPertinent information on persons with histories of violenceRecommendations from law enforcement and emergency agencies for preventing or responding to violent incidentsImplemented administrative or work practice changes in attempts to reduce the risk of violent incidents4 Employer ResponsibilitiesSlide22

Summary

Workplace violence is any action meant to injure or demean others in the workplace.

Foster a culture of zero tolerance for violence in the workplace.Violent incidents must be reported as promptly as possible, even if nobody is injured.

Individuals prone to violent episodes may exhibit one or more warning

signs

before an incident occurs.Employees must know how to recognize danger signs, how to properly report incidents, who to contact, and when and how to contact law enforcement or additional emergency agencies. SummarySlide23

Summary

!

Be prepared for workplace violence.

Managers and employees must take the time to be trained and equipped.

SummaryEmployers must respond to incidents by taking steps to protect victims of violence from further danger and implementing appropriate corrective actions that are sufficient to prevent abuse from occurring again.The

Workplace Violence Prevention Program includes procedures for handling incidents and controls to reduce risk.The program must be continually improved.Employers must keep all necessary records.