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Consumer Behavior in Service Settings Consumer Behavior in Service Settings

Consumer Behavior in Service Settings - PowerPoint Presentation

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Uploaded On 2016-10-13

Consumer Behavior in Service Settings - PPT Presentation

Focus on The Consumer Who are our customers and Where do they fit Who Are Our Customers and How Should We Relate to Them Where should customers fit in our service operation Do they prefer high or low levels of contact with contact with service personnel and facilities ID: 474962

customer service services customers service customer customers services quality expectations contact purchase encounters high factors delivery attributes tolerance desired

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