PPT-Conflict and Negotiation in the Workplace

Copyright 2015 McGrawHill Education All rights reserved No reproduction or distribution without the prior written consent of McGrawHill Education Managing Intergenerational Conflict at LOreal Canada. Bungalow Island Resort. EFFECTIVE COMMUNICATION SKILLS. Objectives:. Define . and understand communication and the communication process List and overcome the . filters/barriers . in a communication . Debra Scott, MSN, RN, FRE. Executive Director . Nevada State Board of Nursing. Learning Objectives. Define incivility and civility. Define workplace conflict. Explore strategies to enhance civility and encourage a healthy and productive work atmosphere. Successful Negotiation . Alan K. David, MD . Professor and Chair, Family Medicine, MCW . Craig Porter, MD . Professor, Pediatrics, MCW . Objectives. Attendees will assess their own bargaining style tendencies using the TKI Conflict Mode Instrument . Spring . 2015. Course . convenors. :. Ivar Bredesen. Robert . Hartnett. Negotiation. http://home.hio.no/~ivar-br/fag/Negotiation/Negotiaton.htm. 7.5 ECTS. 4 - 5 . lectures . 7 . January – . 4 . February. Module One: Getting Started. Welcome to the Negotiation Skills workshop. . Although people often think of boardrooms, suits, . and million dollar deals when they hear the word . “negotiation,” the truth is that we negotiate all . Positions/. Intetersts. Today’s Agenda. Reading Quiz 1. Closed note, closed book – AT THE END OF CLASS ( you are welcome). Interests and Positions. Debrief . Texoil. Texoil. What were the BATNAs for each party?. Objective. Explain What is Negotiation. Explain the Basic Principles of Negotiation . Describe the Benefits of Negotiation. Explain the Types of Negotiation Strategies . Explain the Stages of the Negotiation Process. Today’s Agenda. Midterm info. Preparation . in negotiation. Effective communication. Biases in negotiation. Negotiate . El . Tek. Exam. Takes place in class. Partners assigned at random. Will receive role on paper and partner email address . Bargaining Zone. $300. $3000. Still happy with the outcome of the negotiation?. Buyers: Do you feel like the seller was honest?. Seller: Do you feel like you left money on the table?. Perspective Taking. Main take-. aways. Principles of negotiation can be used in any situation of interpersonal conflict. Principles. Negotiate over issues, not positions. Separate people from the problem. Expand the pie (integrative negotiation) before dividing it (distributive negotiation); . Conflict Management. Any situation in which people have incompatible goals, interests, values, or feelings.. Conflict is not always unhealthy. When respect and empathetic listening are utilized, conflict can actually lead to new ideas and improved relationships. dealing . with it.. Welcome to our October 31, 2017 WITC Leadership Development Webinar. Today’s Agenda…... 11:31 – 11:35 am The basics of conflict resolution and confrontation skills.. 11:36 – 11:42 am Don’t fear conflict; embrace it.. From:. Presented by:. . Akshay Sharma. . 13PGP008 . Chapter 13. Chapter 20. Chapter Overview. What. is negotiation?. Negotiation . framework. Negotiation . planning. Power. in negotiation. Concessions. Strategies for Managing Communication & Conflict Agenda Statistics The Communications Model 4 Word Build Activity The Interaction Process Conflict Management Handling Common Conflicts Activity