PPT-Customer Service and Management

Culinary Arts STRAND 10 Importance of Customer Service Make or break an establishment Increases customer satisfaction loyalty and employee moral Importance of Customer Service Understand customer needs. The Role of CRM in Customer Service Management. Account & Contact Management. Opportunity Management. Pipeline Performance Management. Customer. Service. Helpdesk. Case . Management. Broader View of CRM. 9 Lessons. 1 Quiz covering the first 5 Lessons. Multiple Choice Final (10 Questions). 250 Word Essay on how Customer Service is used in your trade.. Analysis of the movie “Employee of the Month” from the perspective of Customer Service. Office of Quality Management. Office of Research Services. National Institutes of Health. September 2005. Additional information. For more information on Performance Management in the Office of Research Services:. Mahmoud Elhefnawi. April 2013. Contents. 2- . Services process . Model. 3- Process . development. 6- . Services KPI- Small control . loop. 1- Quality Assurance organization chart. 7- . Audits . Procedure - large . . to. . Logistics. . and. . Supply. . Chain. PETER DRUCKERS stated that:. Logistics . is. one of the last frontiers of opportunity for organizations wishing to improve their corporate efficiency. customer relationship management.. Select and Implement a Customer Relationship Management . Platform. CRM platforms are the workhorses that provide functional capabilities and data for customer experience management. IT needs to be a trusted partner in CRM selection and implementation, but the business also needs to own the requirements and be involved from the get-go. Think of IT as a ‘conductor of the CRM orchestra.’. Senior Director of R&D, QAD. QAD Explore 2012. 2. The following is intended to outline QAD’s general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, functional capabilities, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functional capabilities described for QAD’s products remains at the sole discretion of QAD.. Dr. Jean-Marie Jean-Pierre. Sherita Mance. Brian Villalva. Agenda. What is Customer Service?. Why Focus on Customer Service?. Service Quality. Give ‘em the Pickle Video!. Four Things Customers Want. Active Directory. Federation Services. (ADFS). April 2015. Service Overview. Provides a single sign-on experience for users consuming web applications. Can be used for both on-premises and cloud-based applications. Presenter Name. Presenter Title. Presenter Date. Better Customer Service Drives Company Value. “…. companies with high customer satisfaction scores . have blown the S&P 500 out of the water, especially over the last few years. Not only have they produced . presentation to the Federal Facilities Council. Federal Facilities Management, Customer Service, and Staff Retention . Why? A Philosophy…. 2. Quality of worklife. Safety and security. Energy conservation – greenhouse gas reduction. 2 Why Mize? experiences at every customer touchpoint in a connected world. 67% increase in aftermarket customer lifetime value. 15% lower costs by optimizing service delivery. 5x pro�t ma Ms. Denise Yvonne Nakitto is vastly experienced in customer service with over 7 years work experience in the customer experience space. . She is currently the Customer Experience Quality Assurance Supervisor at UMEME Ltd. . Semester Genap 2010/2011. Learning Objectives. Understand the meaning of the terms ‘customer life cycle’ . Define the strategies that can be used to recruit new customers. Understand how to select which customers to target for retention.