To be able to recognize violence in the workplace How to react and what to do in a violent situation in the workplace How to decrease your chances of being a victim of workplace violence Goals What is workplace violence ID: 599729
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Slide1
Violence in the WorkplaceSlide2
To be able to recognize violence in the workplace
How to react and what to do in a violent situation in the workplace
How to decrease your chances of being a victim of workplace violence.
GoalsSlide3
What is workplace violence.
What are the types of workplace violence that you may encounter.
Brief understanding of suspicious packages, bomb threats, and active shootersUnderstand a suggested response to each
Brief overview of the police response and the suggested role that you play
ObjectivesSlide4
The following information are general guidelines and suggested responses to various situations. These guidelines are not intended to override any policies and procedures currently in place. Before implementing any of the suggested procedures, please check with your Legal Staff, Management, Human Resources Staff, and local OEM.
DisclaimerSlide5
Harmful acts against employees, which include but are not limited to assaults, threats, verbal abuse, harassment, stalking and obscene communication
Who commits workplace violence
Strangers
Co-workers
Customers/clients
Personal Relationships
What is workplace violenceSlide6
Categories of workplace ViolenceSlide7
Verbal threats – 41%
Pushing Shoving – 19%
Shooting/Stabbing – 2%2 million American workers are victims of workplace violence each year20 people are murdered at work each week (approximately 3 deaths a day)
18,000 people are assaulted each week
OSHA Workplace Violence StatisticsSlide8Slide9
Encourage employees to report and log all incidents and threats of workplace violence.
Provide prompt medical evaluation and treatment after the incident.
Report violent incidents to the local police promptly.Inform victims of their legal right to prosecute perpetrators.
Discuss the circumstances of the incident with staff members.
Encourage employees to share information about ways to avoid similar situations in the future.
Offer stress debriefing sessions and posttraumatic counseling services to help workers recover from a violent incident.
What should you do following an incident of workplace violence?Slide10
Piggy backing
Propping open doors
Fail to recognize strangersFail to reportCommon trouble spots would include stairwells, garages, restroomsKeep purse, wallet, valuables with you or secured in a safe area
Safety ConcernsSlide11
Posted security
c
ctv
/monitors equipped inside and out and are MAINTAINED accordingly
Maintain good lighting
Identification badges/electronic key card system
Report suspicious activity(911/Non emergency number)
Establish a zero tolerance policy
Develop
or adopt and implement written security policies and employee procedures
IF YOU SEE SOMETHING, SAY SOMETHING!
Don’t be reactive, be proactive
PreventionSlide12
Suspicious
PackagesSlide13
Any item that appears out of place or different from similar objects. An item that is suspicious to one person might not be suspicious to another. If in doubt, call police.
“If You See Something, Say Something”
In the past year, the Arlington County Fire Department responded to 10 incidents involving suspicious packages.
This does not include the number of calls that ACPD were able to resolve without additional resources. (Forgotten personal belongings, etc.)
What is a Suspicious Package?Slide14
No return address
Restrictive marking (e.g. Personal, Confidential)
Misspelled words
Badly typed or written
Excessive postage
Lopsided
Rigid or Bulky
Suspicious Mail IndicatorsSlide15
Oily stains or discolorations
Protruding wires
Excessive tape/stringUnusual sounds, odors, or substance
Indicators
(continued)Slide16
Suspicious Substance
:
Distance yourself from itemCall 9-1-1 and follow their instructions
Flush exposed area if applicable
Follow established guidelines
Suggested ResponseSlide17
Suspected Bomb
:
DO NOT handle the object.Leave the environment as is (e.g. Lights, A/C)
Do not use electronic devices within 500 feet of the object (Cell Phones, iPods, Portable Radios)
Call 9-1-1 and follow their instructions
Follow established guidelines
Suggested Response
(continued)Slide18
ACPD will dispatch units to a reported suspicious package. Responding units will assess the need for additional resources such as K-9 and EOD (Bomb Techs).
If EOD is needed, the surrounding area will be evacuated to all pedestrian and vehicle traffic.
The Fire Department will take command of the scene.
Police ResponseSlide19
Bomb
ThreatsSlide20
The majority of bomb threats are received over the phone
Any employee who regularly answers phones should have immediate assess to a bomb threat call checklist to ensure detailed information is recorded for first responders.
ACPD has responded to 11 bomb threat related incidents in the past year.
Threat ReceivedSlide21
The first responding police units will need to make contact with the individual who received the threat.
Access to the building will be restricted to reduce the number of people exposed to harm
The determination to evacuate the building is the responsibility of he or she who has control of the premises.
Police Response and Your RoleSlide22
If the decision is made by the incident commander, the building will be searched with K-9 and other personnel.
Building engineers with knowledge and access throughout the building will be asked to assist the search teams.
Response
(continued)Slide23
Charlotte Franklin (
Office of Emergency Management
)Office: 703-228-0593
E-mail: Cfrank@arlingtonva.us
Debbie Powers (
Office of Emergency Management
)
Office: 703-228-3314
E-Mail: Dpowers@arlingtonva.usResourcesSlide24
Active
ShooterSlide25
Active Shooter
:
One or more subjects who participate in a random or systematic shooting spree, demonstrating their intent to continuously harm others. The overriding objective of an active shooter appears to be mass murder. The situation is not contained and very dynamic in nature.
Active Shooter DefinedSlide26
4/20/1999
-
Columbine High School
10/2/2006
-
Amish School, Bart Township, Pennsylvania
4/16/2007
- Virginia Tech
11/26-29/2008
-
Mumbai, India
6/10/2009
-
Holocaust Museum, Washington D.C.
11/5/2009
-
Ft. Hood, Texas
9/1/2010
-
Discovery Channel, Montgomery County, Maryland
4/2/2012
–
Oikos
University, Oakland, California
Notable IncidentsSlide27
96% of active shooters are male
98% of the incidents are carried out by a single attacker
The median number of deaths and wounded with active shooter attacks is two for each
36% involve more than one weapon
46% of attacks end with force applied by police, private security, or bystanders
An Active Shooter ProfileSlide28
40% of attacks end with the shooter committing or attempting to commit suicide.
41%of shooters had a professional relationship with the closest victim, however, less then 1/3 of the incidents were committed by individuals who were no longer employed by the organization.
Profile
(continued)Slide29
Training
:
(Dept of Homeland Security Recommendations)
Evacuate
: Building occupants should evacuate the facility if safe to do so; evacuees should leave behind their belongings, visualize their entire escape route before beginning to move, and avoid using elevators and escalators.
Hide
: If evacuating the facility is not possible, building occupants should hide in a secure area (preferably a designated shelter location), lock the door, blockade the door with heavy furniture, cover all windows, turn off all lights, silence any electronic devices, lie on the floor, and remain silent.
How to PrepareSlide30
Take Actions
: if neither evacuating the facility nor seeking shelter is possible, building occupants should attempt to disrupt and/or incapacitate the active shooter by throwing objects, using aggressive force, and yelling
Call 9-1-1 when safe to do so
Train occupants how to respond when police arrive, follow instructions, remain calm, keep hands empty and visible to officers at all times, and avoid making sudden or alarming movements.
Preparation
(continued)Slide31
Conduct a security assessment of your building to determine potential vulnerability to an active shoot attack
Identify evacuation routes and practice evacuations under varying conditions taking into account special needs.
Designate shelter locations with thick walls solid doors with locks, first aid kits, communications, and food for an extended standoff
Incorporate active shooter drills in normal emergency preparedness procedures
Vary security guards patrol routes and times
Limit the access to floor plans and blueprints, but ensure they are available for first responders.
Establish a central command for building security
Pre-PlanningSlide32
The goal of ACPD first responders is to eliminate the threat by any means necessary
ACPD will begin an Immediate Action Rapid Deployment
Contact Teams will enter the building, bypassing wounded, and engage the active shooter to isolate and eliminate the threat
Once the shooter is isolate or eliminated, rescue teams consisting of officers and paramedics enter and begin to treat and evacuate wounded.
Police ResponseSlide33
Once the shooter is isolated or eliminated, officers will being to search the building in a systematic manner to identify and address any additional threats. This will most likely involve SWAT and K-9 Units and may take several hours.
Response
(continued)Slide34
Department of Homeland Security
Active Shooter: How to Respond
http://www.dhs.gov/xlibrary/assets/active_shooter_booklet.pdf
Pocket Guide
http://www.dhs.gov/xlibrary/assets/active_shooter_pocket_card.pdf
ResourcesSlide35
Questions?